General terms and conditions

Contracting party

These general terms and conditions (T&Cs) apply to all contracts you conclude with Custom-Automotive GmbH through the online shop at www.ppfwerk.de and its checkout, and on the basis of individual quotations. PPF WERK is a brand of Custom-Automotive GmbH; your contracting party is:

Custom-Automotive GmbHIndustriestraße 2263517 RodenbachDeutschland

Represented by: Nderim Leka
Register court: Amtsgericht Hanau, HRB 99021
VAT ID: DE357997322

Phone: +49 (0) 6184 99 47 130
Email: info@custom-automotive.de

Further details are in the legal notice. How we handle your data is described in the privacy policy.

Scope of these T&Cs

Terms of the customer that deviate from or add to these T&Cs do not become part of the contract unless we expressly agree to them. The version of these T&Cs applicable at the time of your order applies.

These T&Cs apply to consumers and to businesses. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB, German Civil Code). A business is a natural or legal person or a partnership with legal capacity that acts in the exercise of its trade, business or profession when concluding the transaction (§ 14 BGB).

Unless stated otherwise, these T&Cs apply equally to consumers and businesses. Provisions that apply to businesses only are marked as such and collected in Section 17 – Business customers. The right of withdrawal (Section 14 – Withdrawal) is available to consumers only.

The presentation of products in the shop and in the configurator is not a binding offer but an invitation to place an order.

You put your order together by adding products to the cart or by setting shape, dimensions, film type, finish and quantity in the configurator. Before you submit, we show you all details of your order once more; you can check and correct them using the usual keyboard and mouse functions. By clicking the order button at the end of the checkout you submit a binding offer to conclude a purchase contract.

The contract is concluded when we accept your order by an order confirmation by email – at the latest when we start producing your cut or ship the goods. An automatic email that merely confirms receipt of your order is not an acceptance unless it also declares acceptance. If we do not accept your order within five working days of receiving it, you are no longer bound by it; payments already made will be refunded without undue delay.

Contract language and storage of the contract text

The contract language is German. We store the contract text; we send you the details of your order with the order confirmation by email. You can also retrieve your orders at any time in your customer account, and the status of an order without an account under order status. You can access, print and save these T&Cs as a PDF here at any time.

Two kinds of products

• Made-to-measure film – protective film that we produce or cut to your specifications only after your order.
• Standard products and accessories – items that are not made individually, for example installation accessories such as the Application Kit.

Your specifications

Made-to-measure film is produced on the basis of your specifications. Depending on the product, these include in particular:

• the film type,
• the shape,
• the dimensions,
• contours and radii,
• the quantity, and
• for free-form shapes, a drawing or template you upload.

Two versions

• Cut it yourself (German: “Selbst zuschneiden”): you receive the film as a piece in the ordered size (width × length). You make the final adjustment to edges, radii and cut-outs yourself.
• Exactly to size (German: “Exakt nach Maß”): we produce or cut the film to the dimensions and contour you specify.

Size

The maximum width of a cut equals the roll width of 180 cm. Larger areas are ordered as several strips that you lay side by side when applying them; for rectangles and squares the configurator calculates them with 2 cm of overlap. The configurator shows you which shapes and dimensions are possible before you order.

No withdrawal, full rights in case of defects

Made-to-measure film is made to your specifications. For consumers there is no right of withdrawal in this respect (Section 14 – Withdrawal); the statutory rights in case of defects remain unaffected (Section 15 – Defects and warranty).

Please check your details carefully before you order. The summary in the cart and at the checkout shows you all specifications once more. We produce exactly according to these details and cannot check whether they are correct for your surface.

If you give us incorrect dimensions, contours or other production data and we produce the film correctly according to them, the deviation from your actual surface is not a defect for that reason alone. A new cut based on corrected details is, in that case, a new order subject to payment.

If, on the other hand, the film delivered deviates from the details you submitted correctly and we confirmed, or is defective for other reasons, you are fully entitled to the statutory rights in case of defects (Section 15 – Defects and warranty).

If your details are incomplete or unclear – for example a free-form drawing – we will ask you. Production then starts only once the open points are clarified (Section 11 – Delivery).

If you upload a drawing, template or other file, you confirm that you may use it for your order and that no third-party rights are infringed. We use the files only to produce and process your order (see the privacy policy).

The properties of the films – film type, thickness, surface (glossy or matt), adhesive, removability – result from the respective product description in the shop. The product description is decisive; general promotional statements are not an agreement on quality. The statutory requirements for the quality of goods (§ 434 (3) BGB) remain unaffected.

Transparent protective film can only be displayed on a screen to a limited extent. Screen display, lighting, the colour and texture of the surface underneath and the surroundings influence the visual impression; product photos and illustrations on the website are for illustration. Minor deviations in gloss level, transparency or colour impression compared with an illustration are therefore not a defect. If you want to see the finish beforehand, we recommend a material sample.

We may further develop the products technically as long as the agreed quality and fitness for use are preserved and the change is reasonable for you.

Our protective films are intended for smooth, closed surfaces. An overview of surfaces with notes is in the installation guide; it is divided into suitable, to be tested first, and not suitable.

These statements describe typical groups of materials. They are not an assurance that every surface within a group is suitable in every case: whether the film adheres to a specific surface also depends on coating, pretreatment, age and condition of the surface. Choosing a suitable surface is your responsibility; if the film does not adhere as expected on an unsuitable or unprepared surface, that alone is not a defect of the film.

Before application the substrate must be clean, dry and free of grease and dust. Painted surfaces must be fully cured; freshly painted surfaces should cure for at least four weeks.

For unknown, sensitive, freshly painted or slightly textured surfaces we recommend testing the film in an inconspicuous spot before full application, or using a material sample beforehand. If you are unsure, we are happy to advise you – a photo of the surface is usually enough.

Assessments we give you by photo, email or phone, or through the film assistant and the PPF Advisor (also automated, using artificial intelligence), are guidance based on your details. They replace neither a test in an inconspicuous spot nor your own check of the surface. Our liability is governed by Section 16 – Liability.

Installation by yourself

We deliver the film for you to apply yourself. Installation is not part of our service; we do not offer an installation service. How to apply, remove and care for the film is described in the installation guide.

Please follow our installation guide and the notes on care and removal. The film is applied wet; after application the adhesive needs time to cure. When removing, peel the film off slowly and at a flat angle.

If the film is applied contrary to the guide, on an unsuitable or unprepared substrate, or on a surface we expressly advise against, we cannot be responsible for consequences that result solely from this – such as bubbles, dust inclusions, lifting edges or adhesive residue. Your statutory rights in case of a defect of the film itself remain unaffected (Section 15 – Defects and warranty); we recommend checking the film for visible defects and dimensional accuracy before applying it and reporting anything unusual with a photo.

The film is intended to protect surfaces against scratches, abrasion and soiling in normal use. It does not replace protective equipment and is not intended for applications where failure could lead to personal injury or considerable damage to property.

Statements about expected durability are guide values from experience with the material when used properly; they are not a guarantee within the meaning of Section 15 – Defects and warranty.

All prices are final prices in euros and include statutory VAT. Shipping costs are added unless the order reaches the threshold for free shipping stated in the shop. The shipping costs that apply are shown in the cart and during checkout before you submit your order and are described under Shipping and delivery.

The price of made-to-measure film results from film type, area, shape, finish and quantity. The configurator shows it before you add the product to the cart. The price shown at the checkout is binding. Prices in a quotation saved as a PDF or in a shared cart link apply only as long as prices in the shop are unchanged.

Payment is made at the checkout of our shop; the shop platform Shopify handles processing with the payment service providers integrated from time to time. You can pay with the payment methods offered at the checkout. When payment is due depends on the payment method chosen; details are shown when you select it at the checkout. We may exclude individual payment methods for certain orders. We start producing made-to-measure film after receipt of payment or after the payment service provider has confirmed the payment.

You may set off claims only if your counterclaims have been finally established by a court, acknowledged by us or are undisputed. You may exercise a right of retention only to the extent your counterclaim is based on the same contractual relationship.

Delivery area

We currently deliver within Germany only. Details on shipping, shipping costs and packaging are under Shipping and delivery.

Delivery time

We show the current delivery time in the configurator, on the product page, in the cart and under Shipping and delivery. The stated delivery time includes cutting and shipping. Made-to-measure film is produced only after your order; production is included in the stated delivery time.

The delivery time starts with receipt of payment or with confirmation of the payment by the payment service provider (Section 10). If we still need details, files or an approval from you for production, production and delivery time start only once we have received them in full.

Collection

By arrangement you can also collect your order from us: Industriestraße 22, 63517 Rodenbach. Please contact us by phone or email beforehand – made-to-measure film is cut only after your order, and we will tell you when it is ready. Risk passes to you on handover. Whether the checkout offers collection is shown to you when you order.

Partial deliveries

We may make partial deliveries where reasonable for you; this causes you no additional shipping costs.

Unavailability

If we cannot deliver through no fault of our own because our supplier does not supply us or the material is unavailable, we will inform you without undue delay and refund payments already made. Your statutory rights remain unaffected.

Packaging and transport damage

We ship film rolled in a sturdy shipping tube so that it arrives without creases. If a parcel arrives visibly damaged, a report with a photo before application helps us claim the damage from the carrier. Your rights do not depend on it.

Consumers

The risk of accidental loss and accidental deterioration of the goods passes only when the goods are handed over to you or to a person you have named. This also applies if we ship the goods. If you commission a carrier yourself that we did not name to you, risk passes as soon as the goods are handed to that carrier.

Businesses

If we ship the goods at your request to a place other than the place of performance, risk passes to you on handover of the goods to the carrier (§ 447 BGB).

The goods delivered remain the property of Custom-Automotive GmbH until paid in full.

Towards businesses we additionally retain title until all claims arising from the ongoing business relationship have been settled.

Your right of withdrawal

As a consumer you generally have the statutory right to withdraw from a contract concluded in the online shop within fourteen days without giving reasons. The conditions, the period, the consequences of withdrawal and the model withdrawal form are in our withdrawal policy. You can also declare withdrawal through our withdrawal function (withdraw contract); we confirm receipt immediately on the page and by email.

Exception: made-to-measure film

By law there is no right of withdrawal for goods that are not prefabricated and whose production depends on an individual choice or determination by the consumer, or that are clearly tailored to the consumer’s personal needs (§ 312g (2) no. 1 BGB).

This applies in particular to made-to-measure film that we produce only after your order according to your individual specifications – that is, according to the

• dimensions (width, length and other measurements),
• shapes,
• contours, radii and cut-outs, and
• other individual specifications, such as an uploaded drawing or template

you determine. This applies to both versions, Cut it yourself and Exactly to size, because in both cases the film is cut to your dimensions. We cannot use such cuts otherwise.

Standard products and accessories

Not all of our products are excluded from the right of withdrawal. For standard products and accessories that are not made individually, the statutory right of withdrawal applies. If an order contains both individually made and non-customised items, you can withdraw from the contract with regard to the non-customised items.

Rights in case of defects remain

The exclusion of the right of withdrawal does not affect your rights in case of defects: if an individually made product is defective or was not made according to your correctly submitted details, you have the statutory rights under Section 15 – Defects and warranty.

Statutory rights in case of defects

The statutory rights in case of defects apply. If the goods delivered are defective, you can demand subsequent performance – for made-to-measure film usually a new cut according to the agreed details – and, if that fails, reduce the price, withdraw from the contract and, where we are at fault, claim damages, in accordance with the statutory provisions. For consumers the limitation period for claims for defects in new goods is two years from delivery; if a defect appears within one year of delivery, it is presumed to have existed at delivery (§ 477 BGB).

What counts as a defect

A defect exists in particular if the film delivered deviates from the agreed quality – for example in film type, shape or dimensions from the details you submitted correctly and we confirmed. Not a defect are deviations that result solely from incorrect specifications by you (Section 5 – Dimensions and data), from installation contrary to the guide or from an unsuitable substrate (Section 7 – Suitable surfaces and Section 8 – Installation), and normal signs of use.

Statutory warranty and guarantee

Statutory warranty means your statutory rights in case of defects. A guarantee exists only if it was expressly promised as a guarantee. Statutory warranty rights remain unaffected.

Reporting defects

If something is wrong with your delivery, please contact us with a photo, ideally before you apply the film – most things can then be clarified quickly. For consumers this is not a condition of their rights.

For businesses the commercial duty to inspect and give notice of defects under § 377 HGB (German Commercial Code) additionally applies (Section 17 – Business customers).

Unlimited liability

We are liable without limitation

• in cases of intent and gross negligence,
• for fraudulently concealed defects,
• for damage from injury to life, body or health,
• under the Product Liability Act,
• to the extent of a guarantee expressly given by us, and
• where liability is mandatory by law.

Simple negligence

In cases of simple negligence we are liable only for breach of an essential contractual obligation – an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely. In that case liability is limited to compensation for foreseeable damage typical for this kind of contract. Otherwise liability for simple negligence is excluded.

These limitations also apply to the personal liability of our legal representatives, employees and vicarious agents.

Priority

The provisions in this section apply only if you are a business. They take precedence over the other provisions of these T&Cs to the extent they conflict.

Individual quotations

For series, objects, projects and repeat orders we prepare individual quotations. A contract is then concluded when you accept our quotation within the stated period or with our order confirmation. An individual quotation and project-specific agreements take precedence over these T&Cs to the extent they deviate. The following in particular can be agreed individually:

• price, volume tiers and payment terms,
• quantity, call-offs and repeat orders,
• material and film type,
• delivery time and delivery terms,
• project-specific requirements: drawings, production files (such as DXF or PDF), templates, samples and approvals, and
• shipping and packaging.

Production data and series cuts

Production is based on the specifications you have approved – dimensions, drawings, production files, parts lists, templates and information on the surface. You are responsible for their correctness and completeness and ensure that you may use them. For series we may require approval of the production data or of a sample on the original material; the delivery time then starts only with the approval. Parts produced after approval correspond to the approved data; later changes are a new order. We produce repeat orders according to the most recently approved data – please tell us about changes before you order.

Duty to inspect and give notice of defects

If you are a merchant, § 377 HGB applies. You must inspect the goods without undue delay after delivery and notify us of obvious defects without undue delay, at the latest within seven days of delivery. Hidden defects must be notified without undue delay after discovery. Otherwise the goods are deemed approved.

Limitation period

Claims of businesses for defects become time-barred one year after delivery of the goods. This does not apply in cases of intent, fraudulently concealed defects, damage from injury to life, body or health, in the cases of the Product Liability Act and to supplier recourse under §§ 445a, 445b BGB.

Passing of risk and retention of title

The provisions for businesses in Section 12 – Passing of risk and Section 13 – Retention of title apply.

No right of withdrawal

Businesses have no right of withdrawal. Cancellation of individually made goods after production has started is possible only with our consent; we invoice costs already incurred.

Place of performance and jurisdiction

The place of performance is our registered office in Rodenbach; jurisdiction is set out in Section 19 – Law and jurisdiction.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

If you have questions or complaints, you can reach us at the contact details in Section 1 – Provider and scope – we will look for a solution together with you.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer and habitually reside in another country, this choice of law applies only to the extent that it does not deprive you of the protection granted to you by mandatory provisions of the law of that country.

If you are a merchant, a legal entity under public law or a special fund under public law, or have no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is our registered office in Rodenbach. We are also entitled to sue you at your general place of jurisdiction. No jurisdiction agreement applies towards consumers.

Should individual provisions of these T&Cs be invalid, the validity of the remaining provisions remains unaffected; the statutory provisions take the place of the invalid provision.