Withdrawal policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the goods. If you ordered several goods in one order that are delivered separately, the period starts on the day on which you or the third party indicated by you acquired possession of the last item.

How to withdraw

To exercise your right of withdrawal, you must inform us,

Custom-Automotive GmbHIndustriestraße 2263517 RodenbachDeutschlandPhone: +49 (0) 6184 99 47 130Email: info@custom-automotive.de

by means of a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.

You can also declare your withdrawal through the withdrawal function on our website. You will then receive a confirmation of receipt by email without delay, stating the content, date and time of your declaration.

Withdraw from contract

To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.

Refund

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal. We use the same means of payment you used for the original transaction unless expressly agreed otherwise; in no event will you be charged fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Return

You must send back or hand over the goods to us (Custom-Automotive GmbH, Industriestraße 22, 63517 Rodenbach, Deutschland) without undue delay and in any event no later than fourteen days from the day on which you tell us of your withdrawal. The deadline is met if you send the goods before the fourteen days have expired.

You bear the direct cost of returning the goods.

Compensation for loss of value

You are liable for any diminished value of the goods only if the loss results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

PPF WERK makes protective film to your specifications. For goods that are not prefabricated and whose production depends on an individual choice or determination by the consumer, or that are clearly tailored to the consumer’s personal needs, there is no right of withdrawal under § 312g (2) no. 1 BGB. We cannot use such cuts otherwise.

This applies to all film made according to individually entered details – in particular width, length, other dimensions, contours, radii, shapes, cut-outs or other customer-specific requirements. This includes:

• “Cut it yourself” (German: “Selbst zuschneiden”), where the material is already cut to the dimensions you chose (width × length),
• “Exactly to size” (German: “Exakt nach Maß”) – film whose contour is cut to your details,
• individually configured shapes, free-form shapes and cuts to an uploaded drawing or template.

Not affected are goods that are not adapted to your details – for example the Application Kit, the Home Protection Kit or other non-customised accessories. You can withdraw from these as described in Section 1 and Section 2.

If an order contains both goods that can be withdrawn from and individually made goods, the withdrawal applies only to the goods that can be withdrawn from. We then refund delivery costs to the extent they would not have been incurred without the individually made goods.

So that we can match and refund your return quickly:

• Declare the withdrawal first – quickest through the withdrawal function.
• Enclose a note with your order number.
• Send the goods to the address in Section 1; a kit preferably complete with all parts.
• Keep the proof of postage – it shows that you sent the goods back (Section 2).

You may inspect the goods as you could in a shop. If accessories are used beyond that – for example the mounting solution or squeegee of a kit is used up or worn – a resulting loss of value can be deducted from the refund.

The exclusion of the right of withdrawal does not affect your statutory rights in case of defects. If the film is defective or was not made according to your correctly submitted details, the rights in our terms and conditions apply – also for made-to-measure film. You report a defect fastest with a photo through the form Report a defect, ideally before applying the film.

The right of withdrawal is available to consumers only. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession. Businesses have no right of withdrawal; the special terms for business customers in our terms and conditions apply to them.

(If you want to withdraw from the contract, please fill in this form and send it back.)

You can also declare the withdrawal through the withdrawal function – no printing, no postage, immediate confirmation of receipt. The German form is the official one.