FAQ on made-to-measure protective film

For smooth, sealed surfaces: painted and laminated wood, glass, ceramics, metal, smooth plastics and automotive paint. Not for oiled, waxed or open-pored wood or rough surfaces. For lightly textured or unknown surfaces we test adhesion on a sample – send us a photo.

Clear is the thinnest and least expensive film – for furniture and surfaces under normal use. Premium Clear is thicker and self-healing for fine scratches – our recommendation for worktops, dining tables and anything used hard every day. Matte takes gloss and reflections out of the surface; fingerprints show less. High Gloss is the thickest film and lies like a high-gloss second coat of lacquer over piano lacquer and car paint. If you are unsure: the assistant asks three things and names the right film.

Fine scratches, as caused in everyday life by dishes, keys or pens, disappear back into the surface of the film. Premium Clear and High Gloss can do this; Clear and Matte do not have this property – there, fine scratches remain visible.

On smooth, sealed surfaces practically not: grain, colour and texture stay visible, the film does not. You can feel the edge with a finger if you look for it. Two exceptions are intentional: Matte changes the look to a matte finish, and a glossy film on a matte surface is visible – Matte is the right choice there.

Test it in a hidden spot. On freshly painted surfaces wait at least four weeks for curing; for oiled or waxed wood we generally advise against it. If you are unsure, ask us with a photo – or use the sample test.

Yes – as a sample set with one piece of every film, to check transparency, feel and finish on your own surface before you order. The price of the set is credited against your next order. For unclear substrates we also test adhesion on a sample of your material – send us a photo or a piece of the surface.

No. Our four films are transparent: the colour and grain of the surface remain visible. Matte and High Gloss only change the gloss, they do not tint the surface. We do not offer coloured or printed films.

No. The film is not heat protection: hot pots, pans and baking trays belong on a trivet even with the film. We will only state a temperature once a data sheet backs it up.

Up to 180 cm wide and 1000 cm long in one piece. 180 cm is the roll width: the longer edge of your cut may exceed it, the shorter one may not. Larger surfaces are covered with several strips; with transparent film the seam is barely noticeable if you place it along an edge or joint.

Yes, that is the normal case. In the configurator you enter the dimensions to the millimetre; with the "Exactly to size" option we cut the contour so that you only have to apply it.

With "Cut it yourself" you receive a piece of film in your width and length and trim edges, radii and cut-outs on site with a knife. With "Exactly to size" we cut the contour of your shape to your specifications – you just lay it on. The surcharge for this is €9.90 per piece.

That depends on the cutting option. With "Exactly to size" the entered dimensions are the final dimensions – measure the surface precisely and add nothing. With "Cut it yourself" add about one centimetre all round, which you trim at the edge after applying. Measure at several points; furniture is rarely square to the millimetre.

Yes. Each cut piece goes into the cart individually, identical pieces you order as a quantity. If you have many rectangular dimensions, the parts list in the cart reads them from a list or a CSV file and checks every line.

Yes. Besides rectangle and square, the configurator offers circle, oval, triangle and free form, each with dimensions or radii. For series or parts from a drawing (DXF, PDF) use the business enquiry – we then cut from your file.

Work in pairs and split it into strips. For rectangles and squares the configurator calculates the strips for you, with a 2 cm overlap for the seam. The seam is barely visible on transparent film if it sits on an edge or joint.

The price depends on film and area: per square metre Clear €69.00, Premium Clear €100.00, Matte €89.00, High Gloss €119.00, each including VAT. The shortest edge measures at least 10 cm; at least 0.05 m² is charged. "Exactly to size" costs €9.90 extra per piece. The configurator shows the price instantly while you enter the dimensions.

Shipping €5.99 within Germany, free from €55.00. We currently deliver within Germany only.

Yes. Every configuration has its own link that you can save or share. Reordering means: open the link, set the quantity, order – the dimensions stay the same.

No. You order without an account, and order status shows where your order is using your order number and email address. An account is worth it if you want to see your orders in one place and not re-enter addresses every time. You sign in with a code by email, no password.

Yes – to kitchen studios, furniture stores, hotels, restaurants, offices, interior fitters, car dealerships and workshops. You describe application, material, dimensions and quantity by form, photo or drawing; we tell you whether and which film fits and make an offer with a delivery time. Identical parts we cut as a series with the same production data.

Wet, with application solution: wet the surface and the film, lay it on, align it and squeegee from the centre outwards. That way you can correct it as long as the solution has not evaporated. The steps are shown with pictures in the guide behind the QR code.

For a clean result you need application solution (or water with a drop of washing-up liquid), a squeegee with a felt edge, a lint-free cloth and, for "Cut it yourself", a sharp knife. That is exactly what the Application Kit contains, together with the illustrated guide – it is enough for several applications. If you already have the tools, you can order the film on its own.

Bubbles form when solution or air is trapped under the film – usually because it was applied dry or squeegeed from the outside in. As long as the application solution has not evaporated, lift the film at that spot and squeegee again from the centre outwards. Prevention helps most: wet surface and film generously and squeegee in overlapping strokes towards the edges.

Yes. Edges need a little heat – a hairdryer is enough – so the film settles and holds. The thin Clear follows tight radii most easily; the thicker High Gloss needs more heat and patience. The installation steps in the guide show the technique; edges come last, with heat.

Let it cure for 24 hours after applying – do not wet-clean or load it during that time. After that, treat it like the surface itself: soft cloth, water, mild cleaner. No abrasives, no blades.

Yes. The acrylic adhesive comes off without residue if you peel the film slowly at a flat angle. A little heat from a hairdryer helps with older applications.

No. Once peeled off, the adhesive no longer bonds cleanly and the film distorts as it comes off. For a new surface – or the same one after a renovation – order a new piece; your configuration is kept as a link.

2–4 working days after payment is received. The delivery time includes cutting and shipping: made-to-measure film is cut only after your order and then shipped. You can see how far along your order is in the order status.

On the order status page you enter your order number and e-mail address – both are in your order confirmation – and see how far your order has got: received, paid, in production, cut, shipped. Once the parcel is on its way, the tracking is shown there. No account, no login.

Rolled on a core, in a sturdy tube. Never folded – a crease in the film stays visible. Should a parcel arrive damaged, contact us with a photo before applying.

You can also collect your order yourself: Industriestraße 22, 63517 Rodenbach, at a time we agree. Made-to-measure film is only cut after you order – get in touch by phone or email first and we will tell you when it is ready.

Film made to your dimensions is custom-made and excluded from the right of withdrawal. The Application Kit and other non-customised items can be returned within fourteen days – the details are in the withdrawal policy. If something is wrong, contact us with a photo before applying.